Check before you pay — exchange the size within 7 days

Exchanges & returns

We know a size may not fit the first time, especially with children who grow fast. So we made checking on delivery and exchanging a size simple and clear — this page explains exactly what can be exchanged and how.

7 days
to exchange size or colour
IQD 0
to refuse a wrong item
100%
refund for defective items
WhatsApp
to request an exchange

First: check before you pay

Cash on delivery means you see the pieces before you pay. Open the parcel in front of the courier and check the size, colour and fabric. If a piece arrives in the wrong size or colour, or with a stitching defect or stain, refuse it and don't pay for it.

Exchange size or colour within 7 days

  • You can exchange the size or colour within 7 days of delivery.
  • The piece must be unworn and unwashed, with its tags and original packaging.
  • Exchanges depend on the size or colour being in stock; if not, choose another piece of the same or higher value (paying the difference).
  • Delivering the replacement costs IQD 5,000 — free if the mistake was ours (wrong size or colour sent).

Defective items

If you find a manufacturing defect that wasn't visible on delivery (open seam, broken zip, colour bleeding on the first 30°C wash) within 7 days, send us a photo; we replace the item or refund it in full.

What can't be exchanged or returned

For hygiene and every child's safety, the following can't be exchanged or returned after delivery (unless they arrived defective or different from your order):

  • Children's underwear.
  • Socks once the pack is opened.
  • Swimwear.
  • Any item whose hygienic packaging was opened or that shows signs of wear, washing or perfume.
  • Final-clearance items when stated on the product page.

How to request an exchange

  • 1. Message us on WhatsApp with your order number, the piece to exchange and the new size or colour.
  • 2. We confirm the replacement is available and arrange the courier.
  • 3. The courier collects the old piece and hands you the new one in the same visit whenever possible.

What you need

  • Your order number (shown at checkout and sent on WhatsApp).
  • The piece in its original condition, with tags and packaging.

Frequently asked questions

Can I return an item for a refund because I changed my mind?

We offer size or colour exchanges within 7 days. Refunds are for defective items or items that differ from your order. Easiest of all: check the pieces on delivery before paying.

I washed it once and the size doesn't fit — can I exchange it?

Sorry, no — exchanges are only for unworn, unwashed items with their original tags.

Who pays delivery for an exchange?

IQD 5,000 to deliver the replacement — free if the mistake was ours.

Why can't socks and underwear be exchanged?

For hygiene: once opened they can't be resold to another child.

Ready to shop?

Pick the piece and size, enter your address, pay on delivery.

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