Terms of use

Terms & Conditions

By using the Kolshzin Fashion store or app, or placing an order, you agree to these terms. We wrote them plainly so you know your rights and our commitments.

Orders & confirmation

  • An order is provisional until we call or message you to confirm it.
  • We may cancel an order if we cannot reach you, a price is clearly wrong or stock runs out — we tell you immediately.
  • A pre-order means the item or size is not in stock yet; we confirm availability before shipping and you can cancel free of charge before it ships.

Prices & offers

  • Prices are in Iraqi dinars and include everything except the delivery fee shown before you confirm.
  • Offers run for a limited time and may cap the quantity per order; the price at the moment you order applies.
  • USD prices are approximate and for reference only; payment is in IQD.

Payment & delivery

Cash on delivery only. Check the pieces in front of the courier before paying. Delivery times and fees are on the Shipping page.

Exchanges & returns

Sizes or colours can be exchanged within 7 days of delivery for unworn, unwashed items with their original tags, as set out on the Exchanges & returns page. Underwear, socks and swimwear can't be exchanged for hygiene reasons; defective items are replaced or refunded.

Your account

  • You are responsible for keeping your password secret and your details accurate.
  • Points and rewards have no cash value, are not transferable and may be voided on cancellation or abuse.
  • You can delete your account at any time from My account → Delete account, or via the Account deletion page.

General

We may update these terms; updates apply from the date they are published here. These terms are governed by the laws of the Republic of Iraq. Questions? Reach us via the Contact page or WhatsApp.

Ready to shop?

Pick the piece and size, enter your address, pay on delivery.